Welcome to EdgeMaster Shop’s FAQ section. Below you’ll find answers to common questions about our premium cutlery, global delivery services, and customer care policies. As professional chefs ourselves, we’ve designed every aspect of our service to meet the exacting standards of culinary professionals and passionate home chefs alike.

Product Questions

What makes EdgeMaster knives different from other brands?
Our knives are selected by professional chefs for their exceptional balance, edge retention, and ergonomic design. We particularly specialise in Damascus steel blades that receive anti-tarnish treatment and professional-grade knife sets used in commercial kitchens. Each piece undergoes final inspection in our Aberdeen workshop before shipment.
Do you offer knife sharpening services?
Currently we don’t offer sharpening services, but all our knives come with appropriate blade guards and we stock professional sharpening accessories. Our Arcos and BergHOFF ranges are particularly known for their long-lasting edges.
Are your cutting boards suitable for heavy butcher use?
Absolutely. Our Boos Blocks and butcher chopping blocks are made from end-grain hardwood that withstands professional use. We recommend pairing them with our butcher knife cases for complete workstation protection.

Ordering & Account Questions

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure checkout. All transactions are encrypted for your protection.
Can I create a business account for my restaurant?
Yes! Commercial kitchens and culinary schools can email [email protected] to set up trade accounts with volume pricing and scheduled deliveries. Our 2900 series is particularly popular with food service professionals.
How do I track my order?
All orders receive tracking numbers. Express shipments include detailed DHL/FedEx tracking, while EMS shipments provide basic tracking that can be upgraded upon request. You’ll receive tracking information via email once your order ships.

Shipping & Delivery

What are your shipping options and costs?
We offer two reliable services:
– Standard Express (£12.95): 10-15 business days via DHL/FedEx with full tracking
– Free Standard (orders >£50): 15-25 days via EMS with basic tracking

All orders are processed in 1-2 business days with professional packaging.
Why is signature required for delivery?
As a security measure for high-value cutlery, all shipments require adult signature confirmation. This ensures your knives are never left unattended and maintains our insurance coverage. Consider our knife bags and cases for secure storage after delivery.
Do you ship to my country?
We ship globally except certain remote Asian regions and conflict zones. Note that customs duties may apply depending on local regulations. Our discreet packaging helps minimise delays at borders.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return window from delivery date. Items must be in original condition with all protective packaging intact. Blade guards must still be sealed for safety reasons. Contact us at [email protected] to initiate returns.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using tracked services, especially for valuable items like our Damascus steel or Arcos knife sets.
How long do refunds take to process?
Once we receive and inspect your return, refunds are processed within 3-5 business days. The timing depends on your bank or PayPal. For exchanges of knife blocks or accessories, we typically ship replacements immediately upon approval.

Professional & Commercial Services

Do you offer bulk discounts for restaurants?
Yes, our BBQ knife sets and 2900 series are popular in commercial settings. Email us with your requirements for volume pricing and scheduled delivery options tailored to kitchen service hours.
Can you rush an order for a culinary competition?
For time-sensitive needs, select our Express Shipping and contact us immediately at [email protected]. We can often prioritise processing for professional chefs needing tools like our competition-grade knife sets.
Do you provide certificates of authenticity for Damascus blades?
Absolutely. All our Damascus steel knives ship with authenticity documentation. These make excellent additions to professional chef portfolios or culinary school graduation gifts.

Still have questions? Our chef-curated customer service team is available at [email protected] to provide personalised advice on knife selection, care, and professional kitchen solutions.

EdgeMaster Shop – Precision tools for culinary professionals, delivered with the care your craft deserves.