Privacy Policy

Last Updated: [Insert Date]

At EdgeMaster Shop (“we”, “us”, or “our”), we approach your privacy with the same precision and care that goes into crafting our professional-grade cutlery. This Privacy Policy explains how we collect, use, protect, and share information when you visit shopedgemaster.com (the “Site”) or purchase our culinary tools and accessories.

1. Information We Collect

To provide our chefs and culinary professionals with seamless service, we collect:

• Personal Details: Name, contact information, shipping/billing addresses when you purchase our 2900 series knives, Boos Blocks cutting boards, or other professional tools.
• Payment Information: Encrypted payment details for processing transactions through our PCI-DSS Level 1 compliant system.
• Professional Information: For commercial accounts (restaurants, culinary schools), we collect business details to provide net-30 terms and bulk order invoicing.
• Technical Data: IP address, browser type, and device information to optimize your experience when browsing our Damascus steel collections or knife blocks.
• Usage Data: How you interact with our Site, including pages visited and products viewed (e.g., Arcos knife sets or butcher knife cases).

2. How We Use Your Information

Like a master chef uses premium ingredients, we use your data responsibly to:

• Process and fulfill orders for professional cutlery and accessories
• Provide commercial kitchen discounts and trade account benefits
• Improve our product offerings (e.g., BBQ knife sets, ceramic knives)
• Respond to inquiries about specialist items like BergHOFF collections
• Prevent fraud with 3D Secure Authentication for high-value transactions
• Send relevant communications (with your consent) about new products like blade guards or chef’s hats

3. Data Sharing & Disclosure

We handle your data with the discretion of a professional kitchen:

• Service Providers: Trusted partners who assist with payment processing (Visa/MasterCard), shipping, and IT security – bound by strict confidentiality.
• Legal Requirements: When required by law or to protect our business interests, similar to how we protect our Damascus steel trade secrets.
• Business Transfers: In the event of a merger or acquisition, with appropriate safeguards.

We never sell your personal information to third-party marketers.

4. International Data Transfers

While we serve culinary professionals worldwide (excluding some Asian and remote regions), your data is primarily processed in the UK with GDPR-compliant protections.

5. Data Security

We implement commercial-grade security measures worthy of professional kitchen standards:

• 256-bit SSL encryption (equivalent to restaurant POS systems)
• PCI-DSS Level 1 compliance for all payment processing
• Regular security audits of our systems
• Discreet billing statements showing “EM Culinary Supplies”

6. Your Rights

You have rights to:

• Access, correct, or delete your personal information
• Object to or restrict certain processing
• Withdraw consent for marketing communications
• Request data portability for your commercial account information

To exercise these rights, contact our chef-trained support team.

7. Cookies & Tracking Technologies

Our Site uses cookies – like essential kitchen tools – to:

• Remember your preferences (e.g., currency for international orders)
• Analyze traffic to improve our product offerings
• Enable features like shopping carts for knife sets and accessories

You can manage cookies through your browser settings, though this may affect functionality.

8. Children’s Privacy

Our professional culinary tools are not intended for children. We do not knowingly collect data from individuals under 16.

9. Policy Updates

We may update this policy as our business evolves, just as we refine our knife sharpening techniques. Significant changes will be communicated to registered users.