Returns & Exchanges

At EdgeMaster Shop, we craft our returns policy with the same precision as our professional-grade cutlery. We understand that even the most discerning chefs occasionally need to return or exchange items. Below you’ll find our straightforward process designed for culinary professionals.

Eligibility for Returns & Exchanges

We accept returns and exchanges within 15 days of delivery for most products, provided they are:

• In original, unused condition
• In original packaging with all protective materials (e.g., blade guards for knives)
• Accompanied by proof of purchase

Returns Process

Follow these steps to return your EdgeMaster products:

1. Initiate Your Return: Email our support team at [email protected] with your order number and reason for return using the template below.
2. Receive Authorization: Our chef-trained support team will respond within 24 hours with a Return Merchandise Authorization (RMA) number and instructions.
3. Package Securely: Repackage items in original packaging with all protective materials (especially important for knife sets and cutting boards).
4. Ship Your Return: Send to our Aberdeen facility using a trackable method. We recommend insuring high-value items like Damascus steel collections.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For international returns outside the UK, please indicate “RETURNED GOODS” on customs forms to avoid additional charges.

Refund Processing

Once we receive and inspect your return:

• Timing: Refunds are processed within 3-5 business days after inspection
• Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Notification: You’ll receive email confirmation when your refund is processed

Note: Depending on your financial institution, it may take 5-10 additional business days for the refund to appear on your statement.

Exchange Process

To exchange an item (e.g., different size of butcher knife case or alternate Arcos knife set model):

1. Follow the standard returns process above
2. Clearly indicate in your return request that you want an exchange and specify the replacement item
3. We’ll ship your replacement once the original item is received

For expedited exchanges, you may place a new order and we’ll refund the original purchase upon receiving the return.

Damaged or Defective Items

If you receive a damaged or defective product (e.g., chipped ceramic knife set or warped cutting board):

• Contact us immediately at [email protected] with photos of the damage
• We’ll arrange for a prepaid return label if needed
• Receive priority processing for replacement or refund

Return Request Template

Use this template to initiate your return request:

Returns Address

All returns should be sent to:

Important: Always include your RMA number on the exterior of the package. Returns without an RMA number may experience processing delays.

Questions?

Our chef-trained support team handles all returns with the same care we put into crafting our professional tools. Contact us at [email protected] for any questions about our returns policy.

We aim to respond to all return inquiries within 24 hours – faster than our Damascus steel slices through premium ingredients.